Effective Date: 1st October 2023
1. Introduction
Bigson Travel & Tours (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us through our website, services, and interactions with us. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, date of birth, passport details, and other identification information.
- Contact Information: Email address, phone number, postal address, and emergency contact details.
- Financial Information: Credit card details, billing information, and payment history.
- Travel and Booking Information: Details related to travel bookings, such as flight itineraries, accommodation reservations, and tour packages.
- Special Categories of Data: Information regarding dietary restrictions, health conditions, and accessibility requirements.
- Communications: Records of your interactions with us, including emails, phone calls, and customer support inquiries.
- Marketing Preferences: Your preferences for receiving marketing communications.
- Location Data: Information about your location, which may be collected when using our website.
- Information from Cookies and Similar Technologies: Data collected from cookies, web beacons, and other tracking technologies used on our website.
- Uploaded Images: If you choose to upload images during your interactions with our services, such as photos for tour documentation, these images may be collected and stored.
3. How We Use Your Information
We use your personal information for various purposes, including:
- Provision of Services: To provide and manage travel services, reservations, and bookings.
- Communication: To communicate with you about your bookings, updates, promotions, and customer service inquiries.
- Personalization: To personalize your travel experience based on your preferences, including dietary restrictions and special requests.
- Payment Processing: To process payments, manage financial records, and prevent fraud.
- Service Improvement: To analyze and improve our services, website functionality, and customer experience.
- Legal and Regulatory Compliance: To comply with legal and regulatory requirements, such as reporting obligations.
4. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party vendors, contractors, and partners who assist us in delivering our services, such as airlines, hotels, and tour operators.
- Legal and Regulatory Authorities: When required to comply with legal obligations, government requests, or court orders.
- Business Transfers: In connection with a business transaction, merger, acquisition, or change in ownership.
- Marketing Partners: With your explicit consent, for marketing and promotional purposes.
- International Data Transfers: In some cases, data may be transferred to countries outside the European Economic Area (EEA). In such cases, we will ensure appropriate safeguards are in place to protect your data.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration, including the security of uploaded images. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to your personal data, including images, and to receive a copy of the information we hold about you.
- Rectification: You may request the correction of inaccurate or incomplete data, including uploaded images.
- Erasure: You have the right to request the deletion of your personal data, including uploaded images.
- Restriction: You can request the restriction of processing of your personal data, including uploaded images, in certain situations.
- Data Portability: You have the right to receive your data, including uploaded images, in a structured, commonly used, and machine-readable format.
To exercise your rights, please contact us at privacy@bigson.ph.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies. You can manage your preferences regarding these technologies through our Cookie Policy.
8. Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices and legal requirements. Any changes will be posted on our website with an updated effective date.
9. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, including uploaded images, please contact us at:
Landline +63 32 252 6293 | Email: privacy@bigson.ph