Effective Date: 1st October 2023
1. Acceptance of Terms
By using the services provided by Bigson Travel & Tours (“we,” “our,” or “us”), you agree to be bound by these GDPR-compliant Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Booking and Reservations
2.1. Travel Bookings: All travel bookings, including flights, accommodations, and tours, are subject to availability and the terms and conditions of the respective service providers. We act as intermediaries and shall not be held liable for any service provider’s actions, negligence, or omissions.
2.2. Payment: Payment for travel bookings must be made in accordance with the terms specified by the service providers. We may collect payments on behalf of service providers, and payment is due upon confirmation of the booking.
3. Cancellations and Refunds
3.1. Cancellation Policies: Cancellation policies vary by service provider and may result in cancellation fees. We will provide information regarding these policies, and it is your responsibility to review and understand them before booking.
3.2. Refunds: Refunds, if applicable, will be subject to the terms and conditions of the respective service provider. We will assist in processing refund requests in accordance with these terms.
4. Travel Documentation
4.1. Passports and Visas: It is your responsibility to ensure that you possess the necessary travel documentation, including valid passports, visas, and any other required identification. We are not liable for issues related to your travel documentation.
4.2. Travel Advisories: We recommend checking travel advisories and health-related guidelines for your chosen destination. It is your responsibility to adhere to these advisories, and we shall not be held responsible for any consequences resulting from non-compliance.
5. Liability and Limitations
5.1. Liability: We are not responsible for any injuries, damages, losses, accidents, delays, or disruptions that may occur during your travel, as we act solely as intermediaries. Any claims or disputes should be directed to the respective service provider.
5.2. Limitation of Liability: To the extent permitted by law, our liability for any claim, including negligence or breach of contract, shall be limited to the fees paid for the services provided.
6. Privacy and GDPR Compliance
6.1. Data Processing: We collect and process your personal data in accordance with our Privacy Policy, which is designed to comply with the General Data Protection Regulation (GDPR).
6.2. Consent: By using our services, you consent to the processing of your personal data as outlined in our Privacy Policy.
6.3. Data Security: We take appropriate technical and organizational measures to protect your personal data. However, we cannot guarantee absolute security.
6.4. Data Subject Rights: You have the right to request access, rectification, erasure, or restriction of your personal data. To exercise your rights, please contact us at privacy@bigson.ph.
6.5. International Data Transfers: Your data may be transferred to countries outside the European Economic Area (EEA). Such transfers will be made in compliance with GDPR requirements.
7. Sending and Receiving Emails
7.1. Email Communications: We may send and receive emails as part of our service communication and customer support. It is your responsibility to ensure the accuracy and security of your email communications with us.
7.2. Email Security: While we take reasonable measures to protect email communications, we recommend not sending sensitive or confidential information via email and using other secure communication methods when necessary.
8. Intellectual Property
8.1. Website Content: All content on our website, including text, images, and logos, is protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution of this content is prohibited.
8.2. Trademarks: Bigson Travel & Tours and our logo are registered trademarks. Use of these trademarks without our written consent is strictly prohibited.
9. Amendments and Updates
We may amend or update these GDPR-compliant Terms and Conditions at any time. Any changes will be posted on our website with an updated effective date. It is your responsibility to review the terms periodically to stay informed of any updates.
10. Contact Us
If you have questions, concerns, or requests related to these GDPR-compliant Terms and Conditions, please contact us at:
Landline +63 32 252 6293 | Email: privacy@bigson.ph